Customer Service Institute of Australia - dedicated to Australian Customer Service Training, Certification and Awards.

Description: The Customer Service Institute of Australia is Australia's peak customer service organisation. We provide customer service training, customer service certification, publications on customer service, a membership program and customer service awards.

Keywords: customer; service; customer service; customer service training; acsa; csia; standards; audit; award; balanced scorecard; certification; quality; passion; process; international customer service standard; customer satisfaction; isab; web-seal; trust mark; ecommerce; e-commerce; internet standard; self assessment; institute; csia; benchmarking; research; events; crm; customer relationship management; call centre; help desk; service culture; customer loyalty; best practice; Australia; associations; systems integration; improvement; networking; communications; tqm; total quality management; sap; iso; standards Australia; jas-anz; aqc; aoq;